Internal referrals service flows Download the flow chart and diagram, that visually represents the internal referral process, along with timeframes and service principles. Read more
Standardised business rules Download the standardised business rules template that provides guidance on which applications need to be referred to other internal departments. Read more
Service level agreements Download the service level agreements template to ensure proper commitments are in place to provide consistent internal referrals advice and service delivery. Read more
Internal referral charter Download the internal referral charter to formally document your internal referrals process. Read more
Internal referral departments meeting agenda Download the internal referral meeting agenda to improve efficiency of cross-departmental meetings. Read more
Internal referral template Download the internal referral template to improve the quality and consistency of referral requests and in turn, referral responses. Read more
