On this page:

What is this template for?

This tool provides templated guidance specific to post-permit referral requests, with requirements for documents links and information boxes to be completed, prior to sending to referral department. The second half of the document provides prompts and guidance for the responding referral officer to complete.

Instructions for use

The template can be edited and customised to reflect the preferred process and timeframes for post-permit referrals in your council.

Download the template at the top right of this page.

Where should the template be available?

The document should be stored in an easily identifiable location on council’s file management system.

Tips to get the most out of this template

For the template to be most effective at your council, we recommend considering:

  • If multiple templates are required to provide to different internal referral departments.
  • The methods of sending and receiving internal referrals consistently (software programs, email)
  • The average timeframes for internal referral responses.
  • Any council-specific processes which may influence or impact internal referrals
  • Timeframes for response requests can be updated to reflect councils Service Level Agreements
  • Sections highlighted in yellow are to be updated to reflect councils specific software use
  • The table for links to specific documents should be edited with relevant link to suit each individual department’s needs.

Streamlining post-permit internal referrals will create greater consistencies, encourage complete referrals and reduce timeframes.

Page last updated: 01/07/24